Shipping policy

At Five Carrots, we handcraft and ship original design products with care and attention to detail. Our range includes shopping bags, purses, and cosmetic bags, plush toys, costumes, crochet items, knitted beanies and scarves, earrings, and key accessories. Below you'll find everything you need to know about our shipping process.

Free shipping on all orders above $89

Order Processing

  • All items are made, packed, and shipped with love.
  • Please allow 1–3 business days for order processing before dispatch (excluding weekends and public holidays).
  • You’ll receive an order confirmation email and a follow-up with tracking details once your package is on its way.

🇦🇺 Domestic Shipping (Australia)

We ship using Sendle (carbon-neutral courier) and Australia Post for reliable service across the country.

Shipping Method Carrier Estimated Delivery Time Cost
Standard Shipping Sendle / AusPost 3–7 business days  $10 flat rate
Express Shipping Australia Post 1–3 business days $14.95 flat rate
Free Standard Shipping Sendle / AusPost 5–7 business days On orders over $89

Delivery times may vary depending on your location, particularly to rural or remote areas.

 

International Shipping We ship internationally via Australia Post Standard International service. Delivery timeframes are approximately 5-15 business days depending on your region, however please note that international shipping times can vary based on customs processing and your location.

International Shipping Notes

  • Customs and Duties: International orders may be subject to import duties, taxes, and customs fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
  • Customs Delays: Please be aware that customs processing times vary by country and may cause delays beyond our estimated delivery timeframes. We have no control over customs procedures or associated fees.

 Delivery Areas

We deliver Australia-wide, including regional and remote areas. International shipping is available to select countries — check eligibility at checkout.

 Tracking & Delivery

  • All parcels include tracking, regardless of the shipping method.
  • Once shipped, you’ll receive a tracking link via email.
  • Signature on delivery may be required for higher-value orders.

Delivery Issues

If your order is delayed, lost, or delivered incorrectly:

Please email us at fivecarrots.tink.he@gmail.com with your order number.

We will follow up with the shipping carrier to resolve the issue as quickly as possible.

 Returns & Exchanges

We stand behind the quality of our handmade items. If you are not satisfied or received the wrong item, please review our Return Policy for steps to return or exchange.

📞 Contact Us

Questions about delivery?

📧 Email: fivecarrots.tink.he@gmail.com